Managed IT Benefits:
- Proactive monitoring, maintenance, and alerting
- Gain a staff of expert engineers
- Eliminate inconveniences from your IT department
- Reduce hardware/software expense
- Quick response time for technical issues
- Service available all time (24*7)
Proactive IT System Monitoring
IT AUTOMATION
Automation is crucial in enhancing value within contemporary businesses and IT organizations in the digital era. The professionals at Epoch Solutions are adept at assisting your organization in developing an IT infrastructure automation strategy and roadmap that enhances efficiency and fosters a superior user experience, ultimately leading to increased customer satisfaction and the creation of fresh business prospects.
Network & Infrastructure Support
NETWORK & INFRASTRUCTURE SUPPORT
The network serves as the core of your IT infrastructure, bringing together all aspects of your business by linking users, systems, devices, and other components. A dependable network-managed services infrastructure is essential for enhancing performance and enabling digital connectivity. Epoch networking experts possess the expertise to create, construct, implement, and provide comprehensive assistance for various network infrastructure solutions.
IT Helpdesk Support
HELPDESK
Epoch offers top-notch 24x7 remote IT helpdesk support, and technical support solutions to empower businesses across the United States. We assist numerous dedicated employees and end users in completing their tasks efficiently, free from the burden of dealing with time-consuming computer and network issues. Through our round-the-clock help desk support services, your team can focus on excelling in their respective roles.
Cloud Infrastructure Monitoring
CLOUD MONITORING
Epoch's cloud and infrastructure monitoring services guarantee the uninterrupted operation of your workloads, applications, and infrastructure. Our offerings encompass a wide range of services including monitoring, compliance reporting, patching, troubleshooting, and continuous operational insights. Our team of specialists located in the USA is available round the clock to provide immediate incident response.
Mobile Business Device Support
MOBILE DEVICE SUPPORT & SYNC
Mobile device management allows for the supervision of a wide range of devices, such as iPhones, iPads, Androids, and Windows phones. This mobile sync functionality also grants control over the security of these mobile devices. Epoch possesses expertise in establishing and centrally managing settings and policies for all mobile devices and supported applications within your organization. In the unfortunate event of a device being stolen or lost, we can remotely erase the device and eliminate any company or personal data.
Computers, Servers, & Software Updates
PATCH & ASSET MANAGEMENT
Most cyber-attacks take advantage of known weaknesses that can be prevented by better installing updated software. The Epoch automated patch deployment system offers a complete picture of your security dangers by finding systems missing updates and speeding up the updating process, lowering your risk from cyber threats. Gain trustworthy, expert updating help to make sure all your devices, operating systems, and programs from other companies regularly get the newest software and security fixes.
Manage Server Maintenance
SERVER MANAGEMENT
Epoch Server Management offers the necessary tools and knowledge to assist with your hybrid infrastructure, encompassing physical, virtual, and cloud server technologies. Our managed server services are provided through our Enterprise Operations Center (EOC), which aims to enhance IT operations by simplifying the management of computing environments. Our qualified team helps to optimize the performance of the website, database & network at their highest performing level. We also offer incident management, patch management, and remediation services.